Here are answers to some of the most common questions we hear at Vogue Knitting. If you can't find your answer here, please drop us a note.
Who can order from the Vogue Knitting online store?
Vogue Knitting accepts orders from individuals only. If you are a bookseller, please contact our distributor, Sterling Publishing Co., at (800) 805-5489, ext. 2468.
Individuals may place orders through our online store.
For special orders please call toll Free: 1-800-298-1032 (Mon-Fri, 7 a.m.-1:30 p.m. EST)
What options do I have to ship my order?
Orders are shipped within two business days, and standard shipping may require 2 to 3 weeks for delivery.
Customers may have their order shipped by Federal Express or USPS. Rates vary by weight and distance; your rate will be calculated during the checkout process in our online bookstore. Residents of non-U.S. destinations must select USPS as a shipping option.
How are downloadable items, such as patterns and booklets delivered?
All patterns purchased from VogueKnitting.com are delivered by email as downloadable PDF documents. You will be prompted to download the patterns by a link in the email. If the email address you provide during the checkout process is incomplete or incorrect, the download link will not be delivered.
If you missed the opportunity to download the pattern at the completion of your order, you can access by logging in to your order history page. To do so, login to your account. Click on 'Track Your Order' and scroll down to 'Order/Billing History'. Then click the 'Order Number' that corresponds to the order which contains the pattern you want to download. Be sure that you save the file to your computer before you try to open it. Opening the file during the download process may result in an error message.
To properly open and read Adobe PDF file(s), please be sure that you have the current version of Adobe Acrobat Reader installed on your computer. Older versions may display files incorrectly. You may download Acrobat reader for free at www.adobe.com/products/acrobat/readstep2.html.
I purchased a pattern or booklet and haven't received the download email. What happened?
All downloadable patterns and booklets are delivered via email. In most cases, if you have not received the email after purchase it has ended up the in your spam/bulk folder in your email program.
PLEASE NOTE: Patterns are delivered via email only. If you have an email filter, please enter our email address "orders@vogueknitting.com" into your "acceptable email" list, so you don't miss your pattern order along with the downloading instructions. Once you have added our email address to your list, please contact us so that we may resend the patterns download email.
As a subscriber to Vogue Knitting magazine, do I get a discount in the online store?
Yes, Vogue Knitting subscribers get 30% off all books, patterns and back issues. During the checkout process, simply enter the coupon code found on the cover of your Vogue Knitting (see below) in the Coupon/Promotional Code box.
What is the Vogue Knitting store return/refund policy?
Please note that all sales are final. Items will be replaced only if incorrect or damaged in transit and returned to us. Please notify us of incorrect or damaged goods by phone within 10 days of delivery for a replacement. Claims of lost items must be made within 30 days of purchase.
The book that I ordered has not yet been released yet or is on backorder. What happens next?
If you order a book that is backordered or not yet available, your credit card will be charged at the time of purchase, and your order will be fulfilled as soon as the book is in stock in our warehouse. The estimated date of availability for out-of-stock books will be listed on the individual book pages in our online bookstore. If this date changes after you place an order, we will notify you by e-mail.
What options do I have to pay for my order?
Our online store currently accepts payment by VISA, MasterCard, American Express and Discover. All orders must be payable in U.S. Dollars.
Is there sales tax on my order?
If you live in the states of New York or Pennsylvania your purchase will be charged sales tax.
PA residents add 6% sales tax.
NY residents add 8.875% sales tax.
How often does Vogue Knitting come out?
Vogue Knitting is published four times a year, with issues for the Spring/Summer, Fall, Holiday and Winter seasons. You can find the on-sale date for the next upcoming issue on the masthead page of the current issue, in the "How to Reach Us" text box.
How easy or complicated are the patterns?
We offer a wide range of patterns, including a certain number of "Very Easy Very Vogue" patterns that an advanced beginner would have no trouble with. We do, however, presume a relatively high level of experience with most of our patterns; you should know how to cable, work with more than one color and understand how to read charts. That said, we also believe that each knitter's comfort level with difficult patterns is variable; if you feel confident in tackling a new challenge, we are honored that you choose to do so with our patterns.
How can I subscribe?
As easily as clicking on the “subscribe” button on our webpage—we’ll walk you through it. You can also call (877) 860-6164 or fill out the subscription card in your Vogue Knitting magazine and pop it in the mail (postage free!).
I just subscribed. When can I expect my first issue?
As with most magazines, it takes about 6–8 weeks for your subscription to process. So, depending on when you subscribed, you could receive the next issue right on time. If you missed the cutoff for the issue that just came out, however, your subscription will start with the next issue.
I subscribed months ago and have not received my first issue. How can I check the status of my subscription?
If you have an inquiry regarding your subscription, you can contact us via e-mail or by phone at (877) 860-6164.
I live in Canada. Can I subscribe to Vogue Knitting?
Sure! Call our customer service line at (877) 860-6164, and they will be happy to set you up.
What about those of us who don't live in North America? Can we subscribe to Vogue Knitting as well?
Our UK readers may subscribe to us through GMC Publications Ltd:
GMC Publications Ltd.
166 High Street
Lewes, East Sussex
BN7 1XU
+44 (0)1273 488005
craigj@thegmcgroup.com
Vogue Knitting readers in other parts of the world should contact us via phone at +1 (814) 942-3186 or via e-mail to subscribe.
How do I order a back issue?
The easiest and fastest way to purchase a Vogue Knitting back issue is to order through our online bookstore. You can also call our customer service number at (877) 860-6164. It’s toll-free!
I'm looking for a particular pattern from an old issue, but I can't remember which one. Can you help me so I can order the issue?
We will do our very best. Send us an e-mail and describe the pattern you’re looking for in as much detail as possible. If you can ballpark the year the issue came out, it would help tremendously. Please do not call our customer service line with questions about locating patterns—you will get help much faster if you e-mail us.
I think there's an error in a pattern. Whom should I speak to about that?
First visit the Pattern Help section, where all of our corrections and clarifications are listed; there’s a good chance that the problem you’re experiencing has already been addressed. If you do not see the answer to your question, please contact our Pattern Help Desk. Just list the issue, page and project number and detail the problem as specifically as you can.
I e-mailed about a pattern problem weeks ago. Why haven't I heard anything?
It takes a while for our pattern experts to sift through the dozens of e-mails they receive concerning patterns as well as general inquiries. And while they’re tackling the pattern questions from previous issues, they’re also working on writing and formatting patterns for the next issue. And not just for Vogue Knitting, but for Knit.1 and Knit Simple as well. We try very hard to address all of your questions and concerns in a timely manner, and we ask for your patience and understanding when we don’t get to them right away. Please allow 2–3 weeks for a response. Feel free to e-mail again if you have not heard back as we sometimes experience computer/internet problems.
How often are the corrections updated?
We update our Corrections page as often as we can. As soon as we receive notice of an error, our pattern editors investigate the problem, and we post the correction online. So be sure to check back frequently so as not to miss an update.
I can't open the PDF for this chart/pattern. What's wrong?
Most likely, the problem is that you don’t have the latest version of Adobe Reader. If this is the case, just click here to download Adobe, and then try to open the PDF again. Be sure that you save the file to your computer before you try to open it. Opening the file during the download process may result in an error message. If you are still experiencing difficulties, contact our Webmaster, and we’ll do our best to figure out the problem.
What is a trunk show?
For every Vogue Knitting issue, we send out a selection of garments that were featured in the magazine. Participating yarn shops display these garments (usually for about a week), giving VK readers across the country a chance to examine certain garments inside and out.
How can I get the trunk show to come to my LYS?
If you are the yarn shop owner, contact our trunk show coordinator. If you are a loyal yarn shop patron looking to get up close and personal with some VK patterns, tell the owner of your LYS about our trunk shows, and have him/her contact us. We’re sure your knitting community will thank you!
How can I submit designs?
When sending us your submission, please take into account the following procedures, which will help us to expedite our communication with you. The more organized and concise your presentation, the more likely we will be to consider your designs. Please bear in mind that we reserve the right to hold and review design submissions until such time as the design selection process is finalized for all publications in a season; this may take up to six months. Please do not telephone or e-mail with inquiries as to the status of your submissions. All submissions will be returned as soon as we are finished with them. Due to space restrictions, we cannot hold all designs that are submitted for the duration of the selection process. Should you receive a few but not all of your submissions back, it means we are holding the balance for possible placement and will return them as soon as the process is complete.
Designs can be either mailed or e-mailed (but not both please). Follow these guidelines for submission:
Mailed Submissions:
• A swatch should always accompany a design sketch. Please staple them together.
• Mount sketches and attach swatches to 8.5" x 11" sheets.
• Make sketches dark enough to photocopy and keep a photocopy of each submission for your own records.
• Print your name, address and phone number clearly on each page.
• Include a self-addressed stamped envelope to ensure your swatches and sketches are returned.
• Mail to Vogue Knitting Magazine/Knit Simple/Knit.1, Design Submissions, 233 Spring Street, 3rd Floor, New York, NY 10013
E-mailed Submissions:
• Send clear scanned images of swatches and sketches and be sure that each file is clearly labeled with your name, address and phone number. Also make it clear which sketch and swatch are to accompany each other.
• If necessary, we will request a hard copy of a submission.
• JPGs or PDF files work best for us at 72 dpi only.
• E-mail our design submission department. Please state in the subject line that it is a design submission and for which magazine.
Please be aware that submission of a design does not guarantee publication in the magazine.
Does Vogue Knitting accept editorial submissions?
Yes. Both outlines and finished articles on topics related to knitting will be accepted. Please refer to the guidelines below for submission procedures.
All submissions must:
• Include an introductory letter briefly describing your writing experience and the piece submitted.
• Be typed and double-spaced
• Include name, address, phone, and e-mail on each page
If possible, include:
• Writing samples
• Copies of published work
To submit your materials, you can e-mail our editors with “editorial submission” in the subject line or mail to Vogue Knitting Magazine, Article Submissions, 233 Spring Street, 3rd Floor, New York, NY 10013
Article submissions, photos etc. will not be returned. Please be aware that submission of materials does not guarantee inclusion in the magazine.
I love the pants/skirt/earrings that one of the models was wearing in the latest issue. Where can I find them?
In the back of the magazine (usually somewhere in the last 5 pages), you will find our Fashion Resources list which details the clothing and accessories featured in the issue, page by page. Please note that some accessory items are not available for purchase.
Here are answers to some of the most common questions we hear at Vogue Knitting. If you can't find your answer here, please drop us a note.
Who can order from the Vogue Knitting online store?
Vogue Knitting accepts orders from individuals only. If you are a bookseller, please contact our distributor, Sterling Publishing Co., at (800) 805-5489, ext. 2468.
Individuals may place orders through our online store.
For special orders please call toll Free: 1-800-298-1032 (Mon-Fri, 7 a.m.-1:30 p.m. EST)
What options do I have to ship my order?
Orders are shipped within two business days, and standard shipping may require 2 to 3 weeks for delivery.
Customers may have their order shipped by Federal Express or USPS. Rates vary by weight and distance; your rate will be calculated during the checkout process in our online bookstore. Residents of non-U.S. destinations must select USPS as a shipping option.
How are downloadable items, such as patterns and booklets delivered?
All patterns purchased from VogueKnitting.com are delivered by email as downloadable PDF documents. You will be prompted to download the patterns by a link in the email. If the email address you provide during the checkout process is incomplete or incorrect, the download link will not be delivered.
If you missed the opportunity to download the pattern at the completion of your order, you can access by logging in to your order history page. To do so, login to your account. Click on 'Track Your Order' and scroll down to 'Order/Billing History'. Then click the 'Order Number' that corresponds to the order which contains the pattern you want to download. Be sure that you save the file to your computer before you try to open it. Opening the file during the download process may result in an error message.
To properly open and read Adobe PDF file(s), please be sure that you have the current version of Adobe Acrobat Reader installed on your computer. Older versions may display files incorrectly. You may download Acrobat reader for free at www.adobe.com/products/acrobat/readstep2.html.
I purchased a pattern or booklet and haven't received the download email. What happened?
All downloadable patterns and booklets are delivered via email. In most cases, if you have not received the email after purchase it has ended up the in your spam/bulk folder in your email program.
PLEASE NOTE: Patterns are delivered via email only. If you have an email filter, please enter our email address "orders@vogueknitting.com" into your "acceptable email" list, so you don't miss your pattern order along with the downloading instructions. Once you have added our email address to your list, please contact us so that we may resend the patterns download email.
As a subscriber to Vogue Knitting magazine, do I get a discount in the online store?
Yes, Vogue Knitting subscribers get 30% off all books, patterns and back issues. During the checkout process, simply enter the coupon code found on the cover of your Vogue Knitting (see below) in the Coupon/Promotional Code box.
What is the Vogue Knitting store return/refund policy?
Please note that all sales are final. Items will be replaced only if incorrect or damaged in transit and returned to us. Please notify us of incorrect or damaged goods by phone within 10 days of delivery for a replacement. Claims of lost items must be made within 30 days of purchase.
The book that I ordered has not yet been released yet or is on backorder. What happens next?
If you order a book that is backordered or not yet available, your credit card will be charged at the time of purchase, and your order will be fulfilled as soon as the book is in stock in our warehouse. The estimated date of availability for out-of-stock books will be listed on the individual book pages in our online bookstore. If this date changes after you place an order, we will notify you by e-mail.
What options do I have to pay for my order?
Our online store currently accepts payment by VISA, MasterCard, American Express and Discover. All orders must be payable in U.S. Dollars.
Is there sales tax on my order?
If you live in the states of New York or Pennsylvania your purchase will be charged sales tax.
PA residents add 6% sales tax.
NY residents add 8.875% sales tax.
How often does Vogue Knitting come out?
Vogue Knitting is published four times a year, with issues for the Spring/Summer, Fall, Holiday and Winter seasons. You can find the on-sale date for the next upcoming issue on the masthead page of the current issue, in the "How to Reach Us" text box.
How easy or complicated are the patterns?
We offer a wide range of patterns, including a certain number of "Very Easy Very Vogue" patterns that an advanced beginner would have no trouble with. We do, however, presume a relatively high level of experience with most of our patterns; you should know how to cable, work with more than one color and understand how to read charts. That said, we also believe that each knitter's comfort level with difficult patterns is variable; if you feel confident in tackling a new challenge, we are honored that you choose to do so with our patterns.
How can I subscribe?
As easily as clicking on the “subscribe” button on our webpage—we’ll walk you through it. You can also call (877) 860-6164 or fill out the subscription card in your Vogue Knitting magazine and pop it in the mail (postage free!).
I just subscribed. When can I expect my first issue?
As with most magazines, it takes about 6–8 weeks for your subscription to process. So, depending on when you subscribed, you could receive the next issue right on time. If you missed the cutoff for the issue that just came out, however, your subscription will start with the next issue.
I subscribed months ago and have not received my first issue. How can I check the status of my subscription?
If you have an inquiry regarding your subscription, you can contact us via e-mail or by phone at (877) 860-6164.
I live in Canada. Can I subscribe to Vogue Knitting?
Sure! Call our customer service line at (877) 860-6164, and they will be happy to set you up.
What about those of us who don't live in North America? Can we subscribe to Vogue Knitting as well?
Our UK readers may subscribe to us through GMC Publications Ltd:
GMC Publications Ltd.
166 High Street
Lewes, East Sussex
BN7 1XU
+44 (0)1273 488005
craigj@thegmcgroup.com
Vogue Knitting readers in other parts of the world should contact us via phone at +1 (814) 942-3186 or via e-mail to subscribe.
How do I order a back issue?
The easiest and fastest way to purchase a Vogue Knitting back issue is to order through our online bookstore. You can also call our customer service number at (877) 860-6164. It’s toll-free!
I'm looking for a particular pattern from an old issue, but I can't remember which one. Can you help me so I can order the issue?
We will do our very best. Send us an e-mail and describe the pattern you’re looking for in as much detail as possible. If you can ballpark the year the issue came out, it would help tremendously. Please do not call our customer service line with questions about locating patterns—you will get help much faster if you e-mail us.
I think there's an error in a pattern. Whom should I speak to about that?
First visit the Pattern Help section, where all of our corrections and clarifications are listed; there’s a good chance that the problem you’re experiencing has already been addressed. If you do not see the answer to your question, please contact our Pattern Help Desk. Just list the issue, page and project number and detail the problem as specifically as you can.
I e-mailed about a pattern problem weeks ago. Why haven't I heard anything?
It takes a while for our pattern experts to sift through the dozens of e-mails they receive concerning patterns as well as general inquiries. And while they’re tackling the pattern questions from previous issues, they’re also working on writing and formatting patterns for the next issue. And not just for Vogue Knitting, but for Knit.1 and Knit Simple as well. We try very hard to address all of your questions and concerns in a timely manner, and we ask for your patience and understanding when we don’t get to them right away. Please allow 2–3 weeks for a response. Feel free to e-mail again if you have not heard back as we sometimes experience computer/internet problems.
How often are the corrections updated?
We update our Corrections page as often as we can. As soon as we receive notice of an error, our pattern editors investigate the problem, and we post the correction online. So be sure to check back frequently so as not to miss an update.
I can't open the PDF for this chart/pattern. What's wrong?
Most likely, the problem is that you don’t have the latest version of Adobe Reader. If this is the case, just click here to download Adobe, and then try to open the PDF again. Be sure that you save the file to your computer before you try to open it. Opening the file during the download process may result in an error message. If you are still experiencing difficulties, contact our Webmaster, and we’ll do our best to figure out the problem.
What is a trunk show?
For every Vogue Knitting issue, we send out a selection of garments that were featured in the magazine. Participating yarn shops display these garments (usually for about a week), giving VK readers across the country a chance to examine certain garments inside and out.
How can I get the trunk show to come to my LYS?
If you are the yarn shop owner, contact our trunk show coordinator. If you are a loyal yarn shop patron looking to get up close and personal with some VK patterns, tell the owner of your LYS about our trunk shows, and have him/her contact us. We’re sure your knitting community will thank you!
How can I submit designs?
When sending us your submission, please take into account the following procedures, which will help us to expedite our communication with you. The more organized and concise your presentation, the more likely we will be to consider your designs. Please bear in mind that we reserve the right to hold and review design submissions until such time as the design selection process is finalized for all publications in a season; this may take up to six months. Please do not telephone or e-mail with inquiries as to the status of your submissions. All submissions will be returned as soon as we are finished with them. Due to space restrictions, we cannot hold all designs that are submitted for the duration of the selection process. Should you receive a few but not all of your submissions back, it means we are holding the balance for possible placement and will return them as soon as the process is complete.
Designs can be either mailed or e-mailed (but not both please). Follow these guidelines for submission:
Mailed Submissions:
• A swatch should always accompany a design sketch. Please staple them together.
• Mount sketches and attach swatches to 8.5" x 11" sheets.
• Make sketches dark enough to photocopy and keep a photocopy of each submission for your own records.
• Print your name, address and phone number clearly on each page.
• Include a self-addressed stamped envelope to ensure your swatches and sketches are returned.
• Mail to Vogue Knitting Magazine/Knit Simple/Knit.1, Design Submissions, 233 Spring Street, 3rd Floor, New York, NY 10013
E-mailed Submissions:
• Send clear scanned images of swatches and sketches and be sure that each file is clearly labeled with your name, address and phone number. Also make it clear which sketch and swatch are to accompany each other.
• If necessary, we will request a hard copy of a submission.
• JPGs or PDF files work best for us at 72 dpi only.
• E-mail our design submission department. Please state in the subject line that it is a design submission and for which magazine.
Please be aware that submission of a design does not guarantee publication in the magazine.
Does Vogue Knitting accept editorial submissions?
Yes. Both outlines and finished articles on topics related to knitting will be accepted. Please refer to the guidelines below for submission procedures.
All submissions must:
• Include an introductory letter briefly describing your writing experience and the piece submitted.
• Be typed and double-spaced
• Include name, address, phone, and e-mail on each page
If possible, include:
• Writing samples
• Copies of published work
To submit your materials, you can e-mail our editors with “editorial submission” in the subject line or mail to Vogue Knitting Magazine, Article Submissions, 233 Spring Street, 3rd Floor, New York, NY 10013
Article submissions, photos etc. will not be returned. Please be aware that submission of materials does not guarantee inclusion in the magazine.
I love the pants/skirt/earrings that one of the models was wearing in the latest issue. Where can I find them?
In the back of the magazine (usually somewhere in the last 5 pages), you will find our Fashion Resources list which details the clothing and accessories featured in the issue, page by page. Please note that some accessory items are not available for purchase.